Last updated: August 2026

Pawags (“we”, “us”, “our”) operates the website pawags.com (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Site or placing an order, you agree to the practices described here.

1. Information We Collect

When you browse the Site, place an order, or contact us, we may collect:

  • Contact and order information: name, email address, shipping and billing address, phone number.
  • Payment information: processed directly by our payment providers (such as Stripe). We do not store your full card details on our servers.
  • Order history: products purchased, order value, and order status.
  • Device and usage data: IP address, browser type, pages visited, and referring website, collected automatically through cookies and similar technologies.

2. How We Use Your Information

  • To process and fulfil your orders, including shipping and customer support.
  • To send order confirmations, shipping updates, and respond to your enquiries.
  • To improve the Site, our product catalogue, and the shopping experience.
  • To run marketing and advertising campaigns (for example, on Meta/Instagram and Google), including retargeting, where permitted by law and, where required, with your consent.
  • To prevent fraud and comply with legal obligations.

3. Cookies and Tracking

We use cookies and similar technologies (including analytics tools such as Google Analytics and advertising pixels such as the Meta Pixel) to understand how visitors use the Site and to show relevant ads. You can disable cookies in your browser settings, though some features of the Site may not work as intended.

4. Sharing Your Information

We do not sell your personal information. We share it only with:

  • Payment processors (e.g. Stripe) to securely process payments.
  • Shipping and fulfilment partners to deliver your order.
  • Analytics and advertising providers (e.g. Google, Meta) to operate and market the Site.
  • Authorities, where required by law.

5. Data Retention

We keep your order and account information for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, and tax requirements.

6. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing (for example, under the EU/UK GDPR or applicable US state privacy laws). To exercise these rights, contact us at the email below.

7. International Customers

Pawags is based in Spain and currently ships to the United States and the United Kingdom. Your information may be processed in Spain and by service providers located in other countries; we take reasonable steps to keep it secure wherever it is processed.

8. Children’s Privacy

The Site is not directed at children under 16, and we do not knowingly collect personal information from them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

Pawags
Asunción 57, Sevilla, 41011, Spain
Email: pawagsshop@gmail.com