Last updated: August 2026
Shipping
- Who we ship to: currently the United States and the United Kingdom.
- Shipping cost: free on all orders.
- Processing time: orders are processed within 1-2 business days.
- Delivery time: once shipped, orders typically arrive within 7-15 business days, depending on your location and the carrier. Delivery times are estimates and not guaranteed.
- Order tracking: once your order ships, you’ll receive a tracking number by email. You can also check your order status anytime on our Track Order page.
- Customs and duties: for most US and UK orders no extra fees apply, but in rare cases your local customs authority may charge import duties or taxes. Any such charges are the responsibility of the customer.
Returns
We want you to love your Pawags order. If something isn’t right, you can request a return within 30 days of delivery.
- Items must be unused, in their original packaging, and in the same condition you received them.
- To start a return, email us at pawagsshop@gmail.com with your order number and the reason for the return. We’ll confirm the return address and next steps.
- Return shipping costs are the customer’s responsibility, unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at pawagsshop@gmail.com with your order number and a photo of the item. We’ll arrange a free replacement or a full refund.
Refunds
Once we receive and inspect your return, we’ll notify you by email and process your refund to your original payment method. Refunds are usually credited within 5-10 business days, depending on your bank or card provider.
Contact Us
Questions about shipping or returns? Email us at pawagsshop@gmail.com and we’ll be happy to help.